Customer service

Find answers to your questions 24 hours a day.

Frequently asked questions

Find answers to commonly asked questions, such as returns or exchanges, using a promo code online, managing your account, and contacting the AAD's Member Resource Center.

  • What is the AAD's return or exchange policy?
    The AAD takes great pride in the quality of its products. You may return products for any reason for a full refund within 30 days of receiving your shipment if the items are in their original condition and unopened. CD-ROMs and publications with CD-ROMs included in them, once opened, cannot be returned.

    T-shirts must be unworn and in the original condition to be returned or exchanged for a different size. Original packing slip/invoice must be included with all returns/exchanges.
  • How can I use a promo code online?
    To redeem special offers online, enter the offer code (promo code) during checkout under the “promo code” field.
  • Why am I not able to log in to my account?
    If you have an existing AAD account, and you forgot your password, click the “Did you forgot your password? Recover it?” button to reset your password.
  • I bought an AAD lab coat or scrubs, how do I return it?
    Please contact Henry Schein at (800) 772-4346 or by fax at (800) 329-9109.
Find more answers to frequently asked questions below.

AAD store frequently asked questions

Contact us

The Academy’s Member Resource Center (MRC) is available to answer your questions Monday through Friday from 8 a.m. to 5 p.m. (CT). Contact us toll free at (866) 503-SKIN (7546). International (847) 240-1280.

Online inquiries

Submit your inquiry online and a member resource representative will contact you. You can also email us at MRC@aad.org.