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Session Information

FOC U012 - Patient Satisfaction: Measurement & Improvement

Ticket required for admission, no tuition fee. Ticket holds seat for only 15 minutes after the official start time.

Subject:

Date: Friday, August 17

CME Credits: 1.00

Location: Room 204

Time: 8:00 AM - 9:00 AM

Director: Steven R. Feldman, MD, PhD, FAAD - Handout

Learning Objectives:
Following this course, the attendee should be able to:

  • Describe how patient satisfaction can affect treatment outcomes
  • Measure patient satisfaction
  • Enhance patient satisfaction

Description:
Dermatologists are expert at making diagnoses and prescribing treatments. Great medical care also involves assuring patient satisfaction. While making correct diagnoses and prescribing correct treatment is essential, it is not sufficient for assuring patients’ satisfaction. In this session, the importance of patient satisfaction and ways to measure it will be discussed briefly, followed by extensive discussion of ways to enhance patients’ office visit experience. The speaker, a practicing academic dermatologist and the founder of a doctor rating/patient satisfaction survey website, will share both data on patients’ perceptions of their experiences and tips on enhancing those experiences.