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When Bad Things Happen to Good Doctors
Monday, March 04
9:00 AM - 12:00 PM
Mary E. Maloney, MD, FAAD
- Victor James Marks, MD, FAAD - Handout
- Elizabeth I. McBurney, MD, FAAD
- Suzanne Olbricht, MD, FAAD
- Margaret E. Parsons, MD, FAAD
- Marta Jane VanBeek, MD, MPH, FAAD
Following this course, the attendee should be able to:
- 1. Recognize situations that qualify as risk for the physician or practice.
- 2. Identify skills that will resolve the situation of an angry patient or manage the risks with the least stress and best outcome.
- 3. Delineate risk management strategies (procedures, skills, and/or behaviors) that will prevent or reduce recurrence of these situations.
Many situations arise in medicine that tax our abilities. While we are well trained in medicine, we do not have training in the management of angry or threatening patients, charges of harassment, diversity issues, how to handle missed diagnosis and a litany of other challenging problems. This symposium will address these types of issues. Each presentation will begin with a case study and the faculty for that scenario will discuss the case as well as take this further with a discussion of the core issues related to the case. There will be particular attention to the use of leadership skills in the management of the situation and the employment of risk management strategies.
|Monday, March 04|
|9:00 AM||Welcome / Dr. Maloney|
|9:05 AM||Harassment in the Work Place: What it is and How to Avoid It / Dr. Parsons|
|9:25 AM||Questions and Discussion/ / All faculty|
|9:35 AM||Expectations and Outcomes: Management of the Unhappy Patient / Dr. Marks|
|9:55 AM||Questions and Discussion / All faculty|
|10:05 AM||Practice Methods to Build Relationships, Not Complaints / Dr. McBurney|
|10:25 AM||Questions and Discussion / All faculty|
|10:35 AM||Medical Error: Disclosure, Root Cause Analysis and Avoiding Lawsuits / Dr. Maloney|
|10:55 AM||Questions and Discussion / All faculty|
|11:00 AM||Wrong Site Surgery: How to avoid it and How to handle it / Dr. VanBeek|
|11:20 AM||Questions and Discussion / All faculty|
|11:30 AM||Anger, Frustration and the Unbalanced Life of a Physician / Dr. Olbricht|
|11:50 AM||Questions and Discussion / All faculty|