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Session Information

FOC U025 - Quality and Customer Service for a Better Practice

Ticket required for admission, no tuition fee. Ticket holds seat for only 15 minutes after the official start time.

Subject:

Date: Saturday, August 18

CME Credits: 1.50

Location: Room 206

Time: 8:00 AM - 9:30 AM

Director: Charles N. Ellis, MD, FAAD - Handout

Learning Objectives:
Following this course, the attendee should be able to:

  • Recognize why Service Excellence is important and how it represents quality in medicine.
  • Evaluate great service in the office setting.
  • Implement Service Excellence in dermatology offices.

Description:
Service Excellence (also called Customer Service) is a critical competency for dermatologists. Studies show patient satisfaction is driven by patient experiences, even more than patient outcomes. There is evidence that patient satisfaction and quality medicine are one and the same. Training in providing great service leads to a more efficient and happier workforce. Service Excellence forms a foundation for other projects and safety improvements. After instituting Service Excellence, practitioners spend more time in medical care and less in office problem-solving. Understanding how to provide great service will be the best thing you ever did -– for yourself. (For all practitioners.)