Shipping information | aad.org

Shipping information

I am shipping my order outside the U.S., how much will I be charged?

For shipping rates outside the U.S. please call the MRC at (866) 503-SKIN (7546) outside the U.S. at (847) 240-1280.

What if I have a PO Box?

Unfortunately, the AAD cannot ship to a PO Box address.

How much does it cost to ship my products?

To obtain actual shipping charges please call the MRC at (866) 503-SKIN (7546) or outside the U.S. at (847) 240-1280.

How does the AAD ship products?

The official shipping company of the AAD is Federal Express.

I purchased an eBook and didn’t receive it?

To access and download your eBooks(s):

  • Visit www.aad.org
  • Login with your username and password
  • Click the “Your Account” button
  • Scroll down to the column titled “Digital Downloads
  • Select the eBook(s) you’ve purchased to download and enjoy!
You’ll be able to download the eBook(s) directly to your eReader. Sample forms and a PDF copy are also available.

I purchased the Patient Safety Module and didn’t receive it?

The AAD’s Patient Safety Module is an online only activity. To access your patient safety module:

  • Visit www.aad.org
  • Login with your username and password
  • Click the “Your Account” button
  • Scroll down to the column titled “Continuing Medical Education Products” 
  • Double-click on the product you’ve purchased to gain access

I purchased a PI CME activity and didn't receive it?

The AAD’s PI CME activity is an online only activity. To access your PI CME activity:

  • Visit www.aad.org
  • Login with your username and password
  • Click the “Your Account” button
  • Scroll down to the column titled “Continuing Medical Education Products
  • Double-click on the product you’ve purchased to gain access

I purchased a Dermatology Self-Assessment Program (DSAP) activity and didn't receive it?

To access the AAD's Dermatology Self-Assessment Program (DSAP):

  • Visit www.aad.org
  • Login with your username and password
  • Click the “Your Account” button
  • Scroll down to the column titled “Continuing Medical Education Products
  • Double-click on the product you’ve purchased to gain access

I purchased an on-demand webinar and didn't receive it?

The AAD's on-demand webinars are available only online. To access your on-demand webinar:

  • Visit www.aad.org
  • Login with your username and password
  • Click the “Your Account” button
  • Scroll down to the column titled “Webinars
  • Double-click on the product you’ve purchased to gain access

Does the AAD offer rush shipping?

Rush orders are available upon request. Contact the MRC at mrc@aad.org or at (866) 503-SKIN (7546) outside the U.S. at (847) 240-1280 for charges on rush orders and next day service. Rush orders must be received by 12 p.m. (CT) to ship same day.

Contact us

The Academy’s Member Resource Center (MRC) is available to answer your questions Monday through Friday from 8 a.m. to 5 p.m. (CT). Contact us toll free at (866) 503-SKIN (7546). International (847) 240-1280.

Online inquiries

Submit your inquiry online and a member resource representative will contact you. You can also email us at MRC@aad.org.