Questions? Your Academy Member Resource Center is ready!
Whether it’s a phone call, an email, or an online chat, the Academy’s Member Resource Center stands at the ready to answer your questions and offer assistance.
Below are the highlights of the MRC’s member-centric activities in 2022:
Calls: 15,677
Voicemails: 374
Chats: 2,183
Emails addressed: 15,808
Orders managed: 4,012
Total transactions: 38,167
The top five topics of inquiry that the MRC received:
Orders: 2,600 (receipts, shipments, invoices)
Dues: 1,967
Contact information: 1,944 (updates/confirmations)
Abstracts: 650 (questions about abstracts, including deadlines and requirements)
Website: 594 (technical issues, password changes, questions)
2022 top five views in the AAD Self-help FAQs on the AAD website:
How do I apply for Life Membership? 386 Views
How do I pay my dues? 238 Views
How do I become a member of the Academy? 208 views
How do I reinstate my membership as a Fellow or Associate member? 104 views
How do I download the AAD Meetings Mobile App? 52 views
