You had questions. Your Academy had answers.

Your Academy Member Resource Center (MRC) receives thousands of phone calls, emails, and online chats throughout the year. But it’s nothing we can’t handle!

Here are some highlights of the MRC’s member-centric activities in 2023: 

• Total calls: 11,413 

• Voicemails handled: 512 

• Chats received: 1,656 

• Emails: 14,283 

• Number of orders: 3,889 

• Total transactions: 31,743 

Top 5 views in the AAD Self-Help FAQs on aad.org:

• How do I apply for Life Membership? 300 views 

• How do I become a member of the Academy? 234 views 

• How do I reinstate my membership as a Fellow or Associate member? 100 views 

• How do I get a receipt for dues, orders, etc.? 100 views 

• How do I change my last name on file? 86 views  

Top 5 topics of inquiry that the MRC received for 2023:

• Orders = 3,129 

• Dues = 2,277 

• Contact information = 2,155 

• Website help = 916 

• Membership application = 755