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How to Optimally Manage Unhappy, Anxious, and Difficult Patients
Monday, March 04
7:15 AM - 8:45 AM
John Y. M. Koo, MD, FAAD
Following this course, the attendee should be able to:
- Categorize different types of difficult patients encountered in dermatological practice.
- Select the best interpersonal approach in handling difficult patients.
- Analyze the use of psychopharmacological agents.
Difficult patients can be encountered in any dermatological practice. Rather than just being frustrated or flustered, the dermatologist is able to handle the situation better if he or she can quickly identify different types of difficult patients and whether the difficulty primarily arises from a disconnect in communication, a different perception and mentality between the dermatologist and the patient. or from the existence of underlying psychopathology such as delusions or obsessive compulsive tendencies. Depending on the nature of difficulty, a specific interpersonal strategy or communication style can be employed. Lastly, psychopharmacological agents may be useful in selected cases.